SLA & Support

How to get help and what to expect

Not a binding SLA

The response targets below are goals for general users and do not constitute a contractual service level agreement. Enterprise or paid tiers may offer separate, signed SLAs when available.

Help resources

Start with the Help Center for common questions. For account or security issues, use Contact.

Support goals (best effort)

General inquiries: we aim to respond within several business days
Service outages: we prioritize restoration and may post status updates when a widespread incident occurs
Security reports: triaged with higher priority

Roadmap

Published support hours, ticketing, and commercial SLAs will be added as Entraview and RAGline offerings mature. Organizations needing guaranteed response times should reach out via Contact.